Legal Information

Updated  July 1, 2016

Refund policy

ProofSafe is a user pays system, you are only charged AFTER you have used the service, there are two instances when a refund may be provided:

If we build a form and / or report for you and we can’t get it to fulfil your requirements in a reasonable time (days or a week or two) then a refund will be provided

If you choose to stop using ProofSafe because you are not happy with the service then you will not be charged for the final calendar month - that is any part of the month in which you told us you were stopping.

In both these instances it is likely you will not have paid up front and therefore there would not be a refund but rather you would simply not be charged. If for some reason a refund is required it will be paid via EFT to your nominated account.

Payment disputes

You are required to check your bill and payment each month, if there is a problem or you disagree with the costing you must contact us immediately.  

If you disagree with the way we have charged then you need to contact us via email or phone immediately and we will sort it out with you. If you are not happy with the way we have calculated your bill and we cannot reach agreement then we will refund the amount you are disputing for that last calendar month. We will not refund amounts from previous months unless it is clear we have made an accounting mistake and the amount charged does not match our pricing as set out above in the Pricing section.

Delivery

ProofSafe is an online service and app, we don't send a physical product. The service is delivered instantly via the ProofSafe website and mobile device app.

ProofSafe Privacy Policy

Our Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by ProofProofSafe anytime you interact with ProofSafe, primarily when you visit and use our website or contact us or our associates via email or phone.

Please read the following about how we operate, including what type of information is collected, how the information is used and why, to whom we disclose the information, and how we safeguard your personal and organisational information.

Your privacy is a priority at ProofSafe, and we go to great lengths to protect it.

Why we collect personal information

We collect some personal and organisational information to help us deliver our service and for administration purposes. We will also collect data that will enable us us to give you more convenient access to services and focus on categories of greatest interest to you. In addition, your information will help us keep you posted on the announcements, software updates, offers, and services that you might like to hear about. We will ask before sending you this type of information or any other junk mail.

The information we collect and how we may use it

There are a number of situations in which your information may help us give you better service. For example:

We may ask for your information when you’re discussing a service issue on the phone with an associate, registering for an offer, participating in an online survey or purchasing a specific service.

When you interact with ProofSafe, we may collect information relevant to the situation, such as your organisational details, name, mailing address, phone number, email address, and contact preferences; your credit card information and information relating to a support or service issue.

We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve ProofSafe’s service.

Your information is not shared with any entity or person not associated with ProofSafe.

When we disclose your information

ProofSafe takes your privacy very seriously. ProofSafe does not sell or rent your contact information to anyone or any entity.

At times we may be required by law or litigation to disclose your information.

ProofSafe business partners

To help us provide quality service, your information may be shared with legal entities and vendors within the ProofSafe alliance, all entities within this group will take steps to safeguard it in accordance with ProofSafe privacy policy.

Integrity of your personal information

ProofSafe has safeguards in place to keep your information accurate and up to date for the purposes set out above. Of course you always have the right to access and correct the information you have provided.

Cookies and other technologies

As is standard practice on many business websites, ProofSafe website uses “cookies” and other technologies to help us understand which parts of our website is the most popular, where our visitors are going, and how much time they spend there. We may also use cookies and other technologies to ensure our online advertising is targeted. We use cookies and other technologies to study traffic patterns on our website in order to improve the business. And we use cookies to customise your experience which can provide greater convenience each time you interact with the site.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. This information does not identify individual users. The data is used to analyse patterns, to administer the site, to track users’ movements around the site and to gather demographic information. 

In some of our email messages we use a “click-through URL” linked to content on the ProofSafe website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help monitor interest and see if our communications are effective. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

SECURITY

ProofSafe takes precautions including administrative, technical, and physical measures to protect your information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.

The ProofSafe Online payment system uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from ProofSafe you must use an SSL-enabled browser such as Chrome, Firefox, Safari, Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

You can reduce risk related to your personal information by taking precautions to protect your personal data when you are on the Internet. Change your passwords regularly using a combination of letters and numbers, and make sure you use a secure web browser.